Enterprise Services
Intelligent Customer Service System
LLM-based intelligent customer service solution increasing satisfaction by 30%
GPT-4RAGSentiment AnalysisKnowledge Graph
业务挑战
A large e-commerce enterprise faced high customer service costs, slow response times, and unstable service quality
解决方案
Deployed private LLM customer service system, enabling 7×24 intelligent responses with multi-turn dialogue and sentiment analysis
核心技术
- GPT-4
- RAG
- Sentiment Analysis
- Knowledge Graph
项目成果
数字化转型带来的显著效益
Customer satisfaction increased by 30%
Human agent workload reduced by 60%
Average response time reduced from 5 minutes to 10 seconds
Issue resolution rate improved to 92%